Harnish Auto Family


The Harnish Auto Family of Puyallup, WA, sought to build awareness for its Subaru dealership and to highlight its focus on customer service, distinguishing itself as a “stress-free dealership.” By successfully positioning the dealership’s strength in service, the company expected to generate additional website traffic and new & used car sales.


The “stress-free dealership” message was consistent across all of the company’s advertising, on television and online, reinforcing that value proposition throughout potential customers’ shopping cycles. Harnish Auto Family aligned its television media plan with those of Subaru’s corporate marketing, extending the impact of those campaigns by providing prospective customers with a local point of contact for learning more about the products Subaru of America advertised. To drive additional website visits, Harnish’s pre-roll video advertisements on included a direct link to their home page.